网路游侠 发表于 2011-8-2 09:32:24

The ITIL V3 ToolKit，35个文档，doc、xls、ppt

1. Readme.txt
2. Toolkit Contents.doc
c. ITIL IT Service Management Beginners Guide v7.1.doc
dITIL Service Operation Readiness Assessment V1.xls
dITIL V3 Readiness Assessment V1.xls
d. ITIL Continual Service Improvement Readiness Assessment V1.xls
d. ITIL IT Service Management Process Assessment v3.2.xls
d. ITIL Service Design Readiness Assessment V1.xls
d. ITIL Service Strategy Readiness Assessment V1.xls
d. ITIL Service Transition Readiness Assessment V1.xls
e. Maturity Score.doc
f. Summation.ppt
Factsheet Availability Management v5.doc
Factsheet Capacity Management v5.doc
Factsheet Change Management v5.doc
Factsheet Configuration Management v5.doc
Factsheet Financial Management v5.doc
Factsheet Incident Management v5.doc
Factsheet ITSCM v5.doc
Factsheet Problem Management v5.doc
Factsheet Release Management v5.doc
Factsheet Security Management v5.doc
Factsheet Service Desk v5.doc
Factsheet Service Level Management v5.doc
License.txt
TAOS eSourcing Capability Model for Service Providers (eSCM-SP).doc
TAOS gCOBIT Fact Sheet (3).doc
TAOS hSix Sigma Fact Sheet (3).doc
TAOS iISO 20000 Fact Sheet.doc
TAOS jISO 27001 fact sheet.doc
TAOS kTelecom Operations Map (eTom) Fact Sheet.doc
TAOS lCapability Maturity Model Integration Fact Sheet.doc
TAOS mPRINCE2 Fact Sheet.doc
TAOS nProject Management Body of Knowledge Fact Sheet.doc
TAOS oManagement of Risk (M_o_R) Fact Sheet.doc
The ITIL V3 ToolKit.part1.rar
The ITIL V3 ToolKit.part2.rar

vcool2000 发表于 2011-8-8 15:43:49

:),全部都是英文的？

ygsn 发表于 2011-8-15 09:41:40

5金币，5金币

summer 发表于 2011-9-28 11:28:47

回帖奖励28？呵呵:)

淡定 发表于 2011-9-30 09:42:41

老大，都是英文的:funk:

regispicanco 发表于 2011-10-6 12:20:38

太给力了，感谢分享

lucky 发表于 2011-11-10 09:17:56

难道是英文的

zhxuan20 发表于 2011-11-16 15:46:16

难道是英文的

無情 发表于 2011-11-17 12:46:34

全是E文，，，找翻译

yzren 发表于 2012-1-30 12:10:58

先回复,看有无金币!
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