The ITIL V3 ToolKit，35个文档，doc、xls、ppt

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1. Readme.txt
2. Toolkit Contents.doc
c. ITIL IT Service Management Beginners Guide v7.1.doc
d  ITIL Service Operation Readiness Assessment V1.xls
d  ITIL V3 Readiness Assessment V1.xls
d. ITIL Continual Service Improvement Readiness Assessment V1.xls
d. ITIL IT Service Management Process Assessment v3.2.xls
d. ITIL Service Design Readiness Assessment V1.xls
d. ITIL Service Strategy Readiness Assessment V1.xls
d. ITIL Service Transition Readiness Assessment V1.xls
e. Maturity Score.doc
f. Summation.ppt
Factsheet Availability Management v5.doc
Factsheet Capacity Management v5.doc
Factsheet Change Management v5.doc
Factsheet Configuration Management v5.doc
Factsheet Financial Management v5.doc
Factsheet Incident Management v5.doc
Factsheet ITSCM v5.doc
Factsheet Problem Management v5.doc
Factsheet Release Management v5.doc
Factsheet Security Management v5.doc
Factsheet Service Desk v5.doc
Factsheet Service Level Management v5.doc
License.txt
TAOS eSourcing Capability Model for Service Providers (eSCM-SP).doc
TAOS g  COBIT Fact Sheet (3).doc
TAOS h  Six Sigma Fact Sheet (3).doc
TAOS i  ISO 20000 Fact Sheet.doc
TAOS j  ISO 27001 fact sheet.doc
TAOS k  Telecom Operations Map (eTom) Fact Sheet.doc
TAOS l  Capability Maturity Model Integration Fact Sheet.doc
TAOS m  PRINCE2 Fact Sheet.doc
TAOS n  Project Management Body of Knowledge Fact Sheet.doc
TAOS o  Management of Risk (M_o_R) Fact Sheet.doc
The ITIL V3 ToolKit.part1.rar
The ITIL V3 ToolKit.part2.rar

The ITIL V3 ToolKit.rar (2.05 MB, 下载次数: 22, 售价: 5 金钱)

2011-8-2 09:31 上传

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vcool2000

,全部都是英文的？

ygsn

5金币，5金币

summer

回帖奖励28？呵呵

淡定

老大，都是英文的

regispicanco

太给力了，感谢分享

lucky

难道是英文的

zhxuan20

难道是英文的

無情

全是E文，，，找翻译

yzren

先回复,看有无金币!